Carrie Luxem, CEO of Restaurant HR Group , suggests hiring only candidates who are outgoing, dynamic, multitaskers and can handle pressure with a smile.
To find them, Luxem gives all applicants a timed test that mimics the pressure of a busy Friday night shift.
“We test their ability to handle stress gracefully.” If a candidate is too task-driven, they may be unable to properly interact with customers and provide the best possible customer experience.
Our advice for a warm and personalized service
While friendly, warm and personalized service depends in part on the personality of your maître d’ and servers, there are two simple, scientifically proven tricks that can increase their likeability—and, by extension, their ability to upsell and cross -sell .
Address customers by name
It’s a simple technique that makes the service both gambling data indonesia welcoming and personalized. Plus, there are scientific studies that show that hearing your name triggers a unique reaction in the brain.
A study published in the journal Brain Research shows that hearing one’s name triggers activity in the frontal cortex (in areas associated with social behaviors), in the temporal cortex (in areas associated with long-term memory and the processing of auditory information) as well as in the cuneus (associated with the processing of visual information).
Dale Carnegie, author of
How to Win Friends and Influence People , says that remembering someone’s name is one of the six ways to make them like you. And when someone likes you, they’re more receptive to your suggestions (like when a waiter suggests a wine that would pair well with a certain dish, for example).
Remembering your customers’ names is the first step to providing them with an engaging and personalized restaurant experience. And it can help you sell more and increase your average revenue per table.
It is always recommended that servers check that the people they are serving do not have any dietary restrictions and answer any questions they may have about the menu.
This presents a great opportunity to try to gauge customer phone number iran preferences, which menu items they would be most likely to enjoy. Obviously, the quality of the food and its compatibility with each individual’s personal preferences plays a big role in the perception of the customer experience.
While part of this process relies on the server’s ability to Make suggestions based properly “read” the table and discover what its occupants like, Lightspeed can also help you with its customer profiles .
Just because you’re serving first
Time customers doesn’t mean they’ve never set foot in your how to choose the right dirt bike for you establishment before.
Ask them if this is their first time here — if so, you can show them the menu and create their customer profiles to save their preferences for the server who serves them next time.