Yes, you are now ready to choose a CRM. That is why we present the best tools of this type, with their functions and benefits, so that your choice is the one that best suits your needs.
Many of these apps have already proven their potential in 2025, so they have all the experience to make everything easier and faster for you. That’s why some of the names will sound familiar to you. After reading our top picks, expectations about your brand will skyrocket.
#1 Whaticket – CRM to serve customers on WhatsApp without stress
Our beautiful creation with you in mind! Keeping buy telemarketing data in mind how stressful and disorganized the world of social media sales and customer service can be, we developed our Whatsapp-integrated CRM: Whaticket .
You can do many things with our CRM for WhatsApp, empowering your customer and sales management:
- Create a chatbot to automate responses.
- Centralize your communications and customer history in one place.
- Manage all your chats in one shared inbox.
- Provide assistance with a multi-agent system. That is, several advisors connected to the same number.
- To make getting started super fast and easy, we’ve made it incredibly intuitive. Without exaggeration, you and your entire team can learn how to use it in less than 10 minutes.
- Monitoring of advisors in real time, allowing you to measure your daily service rates.
- Oh, and one more feature that many of our customers love — and you probably will too: YOUR HISTORY STAYS WITH YOU FOREVER. You can download it whenever you want without any extra fees.
Plus, Whaticket isn’t just one of the best CRMs for WhatsApp. By popular demand, you can integrate it with Facebook and Instagram so you can literally have all your business chats in one place.
#2 Leadsales.io – CRM to manage
Another of the best CRMs for WhatsApp is Lead Sales. Like the previous ones, Lead Sales allows its users to answer all their messages from a single platform. Perhaps its differential feature is the possibility of creating sales funnels and customizing them to your liking.
The system itself is responsible for unifying various functionalities directed to WhatsApp such as importing contacts, storing, everything very organized, optimize comments in wordpress distributing task load among agents. Recently it also added channels such as Facebook and Instagram.
We share with you some of its best benefits:
- Multi-agent system to serve more clients simultaneously
- Like the previous tools, it has a powerful CRM that allows you to create customer databases.
- It allows you to create sales funnels for WhatsApp
- Centralizes and organizes all messages that arrive on the platform
- Monitoring chats for your entire team and also for clients
#3 amoCRM – A CRM for WhatsApp and more
amoCRM is a complete CRM for WhatsApp. It acts as a communication center to centralize all your chats with clients.
It allows companies to unify communications with their customers using the channels they feel most comfortable with: WhatsApp, SMS, phone calls and email.
With its CRM system you can organize all your prospects, categorize each one with tags, etc. To top it off, it has a chatbot and analysis tools.
What we can highlight about amoCRM is:
- Allows automatic creation of profiles for each client from chats.
- Keeps chats from all communication channels in sync.
- Sales funnel management.
- Allows you to scale operations with a built-in bot builder
- You can manage teams by creating and managing tasks, assigning users responsible for specific areas, and much more.
- Provides a statistics dashboard to check how all your business communications are doing.
#4 Callbell- An intuitive CRM for WhatsApp
Callbell is a super-complete management tool that was created to offer companies the possibility of taking care of all their areas (support, sales, etc.). All through messaging apps such as WhatsApp, Facebook Messenger, Instagram direct and Telegram.
Its functionalities include:
- Possibility of centralizing all your channels in one place.
- Multi-agent function to streamline customer service.
- Super easy to use intuitive work area.
- Offers powerful analytics.
- Allows the assignment of chats between departments.
- Fits all sizes of equipment.
#5 HubSpot – A CRM option for startups
If you have a small or emerging business, then this CRM can help you optimize your conversational marketing strategies. It is designed to facilitate conversations with your potential customers and follow up effectively, increase your sales and improve your services.
With this tool you can
- Synchronize, clean and select your customer data.
- Having a service center, which helps improve customer service and enhance relationships with your customer group.
- Use software designed to optimize sales closing.
- Use software to effectively reach your audience and properly develop inbound marketing campaigns.
#5 Zoho – A CRM that seeks to adapt to the brand
If you want a tool that allows you to change the interface of your CRM, with omnichannel capacity and performance management, this option fits your needs.
With a presence in 250,000 companies in 180 countries, Zoho CRM makes it easy for you to:
- Modify the CRM interface, thanks to an alliance with Canva.
- Communicate with your customers through multiple channels: phone, email, live chat and social media.
- Effectively automate processes and trigger instant actions to accelerate and keep track of your workflow.
- Tracking key performance indicators.
- Count on Zia, a virtual assistant that will help you with intelligent sales management.
7. Find out if WhatsApp CRM has an app
WhatsApp was born as an app, and it makes sense that your team wants to use their cell phone to serve your customers and sell through it. Although it is not a determining factor, the CRM for WhatsApp that you choose should have a mobile version.
Considering that many customer service and sales teams are working remotely, it’s possible that none of them are working from their desks. They’re rarely in the office, but they constantly need to access your customer database to do their job properly.
8. Evaluate your team’s experience before integrating a CRM
This information is key to making the right choice. If your team has never interacted with this type of tool, consider aspects such as the intuitiveness of the application, its difficulty levels, and the possibility of having training tools.
The more adaptability an app like this offers, the better for your brand.
9. Study the possibilities of scalability
If your plans are to grow your direct sales and consolidate your interaction channels with your customers, choose a CRM that you can adapt to the new demands you and your team will have. This is a key aspect when choosing, because it will allow you to save time and be more efficient.
At this point, it is important to maintain a budget for the maintenance of your CRM: for example, you may need to purchase new plans and features.
10. Review the effectiveness of your metrics and reports
If you had to collect all your sales dkb directory information via WhatsApp, you would go crazy. That’s why CRMs offer you accurate reports so that you have the data you need, detailed and organized. That’s the key to improving any strategy for converting leads or building brand loyalty.
Therefore, before hiring this service, confirm that you will have reports appropriate to your needs and the requirements of your team.