Customers want every task to be done optimally, whether it’s ordering their meal, splitting the bill or paying it.
When thinking about your restaurant experience, put yourself in your customers’ shoes. Every “touchpoint,” from how greeters seat their guests to how guests order and pay for their food, is a potential friction point if it’s not done effectively.
Of course, expectations for an ideal restaurant experience vary depending on the type of establishment. Would you expect the same experience at a fast food restaurant as you would at a fine dining venue? Of course not.
That being said
Here are some key points to consider to improve customer experience and workflow efficiency:
Waiting the moment they walk in the door. The last thing you want is a long line waiting for them to get in after they’ve barely stepped foot inside your establishment.
Does your front-of-house staff have the tools they need gambling data malaysia to efficiently take reservations, seat customers, or add seats to a table as needed? If the answer is no, you can address this issue and improve your restaurant’s customer experience and efficiency at this first touchpoint by investing in a cloud-based POS system that does all of these things.
Order
If order taking and preparation have been a challenge for you in the past (telltale signs: order errors and excessive waiting), it may be time to look into counter ordering, self-order menus , or a Kitchen Display System (KDS).
Can your POS system accommodate special requests and order changes? It could be as simple as indicating allergies or dietary restrictions. If the answer isn’t a resounding “yes,” this is another opportunity to improve your customers’ experience.
Payment
The last thing we need to look at to ensure a great restaurant phone number iran customer experience is payment.
The real question is: how do your servers know if a table is ready to pay the bill or not? If they need to go ask, you have an opportunity to make your payment processing more efficient.
Lightspeed’s flexible seating plan features color indicators that let servers know what stage of a meal a table is in, whether they’re waiting to order, whether there’s an order in progress, or whether they’re waiting to pay.
Lightspeed customer experience
This information allows them to process payments and serve customers more efficiently. Plus, it can help improve your table turnover.
Splitting the bill
Have you ever found yourself in the situation where your hosts the main solution for mini led Your customers start wanted to split the bill, but your POS system didn’t allow you to do so?
This can be disappointing to a customer, especially if they weren’t expecting to have to pay the full bill. You want the final interaction between your customers and your staff to be as effective as the first.